British Marine Federation
The British Marine Federation represents a wide range of businesses in the leisure, superyacht and small commercial marine industry.
The 1600+ membership base is diverse and represents the UK marine supply chain. Examples include major world players in superyacht sector, chandlers, leading suppliers of equipment for yachts and motorboats, boatbuilders, marine consultants, boat cleaning services, brokers, flag makers, Sail Training and operators of marinas both coastal and inland.
t: 01329 288990
m: 07768 806699
Keynote speaker at this year's BMF annual conference was Andrew McMillan. Andrew spent 20 years with the John Lewis partnership and now advises both the private and public sectors on sales and service culture.
In a very lively presentation Andrew used video examples from Virgin Atlantic and John Lewis to examine ways of improving customer service and engagement.
He shared his six principles of customer service with the BMF delegates